Returns & refunds

If something isn’t right, we fix it.

Last updated 30 August 2026 · applies to all orders unless a stricter local right applies

1. Damaged, faulty or incorrect items

Check your parcel on delivery. If anything is damaged, leaking, past its best-before date or not what you ordered, e-mail hello@grmitra.com within 48 hours of delivery with your order number and photos of the item and the outer packaging. We send a replacement or refund the item in full, including a proportionate share of delivery — your choice. You do not need to return the item unless we ask.

2. Change of mind — 14-day return on unopened pouches

You may return unopened, sealed pouches in saleable condition within 14 days of delivery for a refund of the goods price. E-mail us first for a return authorisation and the return address for your region. Return shipping is at your cost and risk; we recommend a tracked service. The refund is issued within 14 days of receiving the goods (or proof of posting, whichever is earlier), to the original payment method. Original delivery charges are refunded only where the entire order is returned under the EU/UK statutory right (section 3).

3. EU and UK consumers — statutory right of withdrawal

If you are a consumer in the EU or UK you may withdraw from your contract within 14 days of delivery without giving a reason, by a clear statement to hello@grmitra.com. Exception provided by law: sealed goods that are unsuitable for return for health-protection or hygiene reasons once unsealed — an opened pouch cannot be withdrawn. Send the goods back within 14 days of telling us; you bear the direct cost of return. We refund all payments received, including standard delivery, within 14 days of receiving the goods or proof of return.

Model withdrawal form: “To ODOD LLC, hello@grmitra.com: I hereby give notice that I withdraw from my contract of sale of the following goods: [ ], ordered on [ ], received on [ ]. Name: [ ]. Address: [ ]. Date: [ ].”

4. What cannot be returned

Opened, used or unsealed pouches; items with the tamper seal broken; pouches stored outside the instructions on the pack; items returned without authorisation.

5. Refused or undeliverable parcels

If a parcel is refused (including refusal to pay customs duties) or is returned as undeliverable because of an incorrect address, we refund the goods price less outbound and return shipping actually incurred.